Complaints and resolutions
The Australasian Pacific Play Therapy Association (APPTA) is committed to ensuring the professional practice of its members and officers. Complaints can be made about Play Therapists and APPTA board members or officers. APPTA is committed to making sure that complaints are handled efficiently and fairly, and views complaints as an opportunity to improve services and systems.
A complaint is an expressed concern, dissatisfaction or frustration with the quality or delivery of a play therapy service; the conduct of a Play Therapist; APPTA as an organisation;the quality or delivery of an APPTA service; or the conduct of an officer.
Appta is in the process of establishing a formal compliants policy and procedure. Developing this policy is part of the continuing commitment of the APPTA to ensurethe professional practice of its members.
How to make a complaint about an APPTA Play Therapist:
Play therapists work to a high ethical standard. Therapists registered with APPTA are required to comply with the APPTA Clinical Competencies and Practice Standards. If you have a concern that a Play therapist may have acted unethically in the provision of therapy services you have the right to make a complaint. You will not be disadvantaged in any way by making a complaint. APPTA are committed to resolving complaints equitably, objectively and in an unbiased manner.
In the first instance, please talk to the Play therapist about your concerns and try to resolve them informally. If this is not possible, you can raise a complaint with APPTA.
Where possible, please address the complaints criteria identified (may not be able to say yet until this document is ratified and public) and email to:
The Complaints and Resolutions Officer (CRO)
Email: [email protected]
How to complain about APPTA:
Anyone can make a complaint about APPTA as an organisation or about a Director or officer.
Complaints can be made by APPTA members or members of the public.
In the first instance, if it is concerning a Director or officer, we encourage you to talk directly to the officer in question. If you are unable to resolve your concern, please put your complaint in writing stating your concerns and email it to the CRO. Please include sufficient information about what you are complaining about.
As making a complaint is stressful, we encourage you to seek support, either by someone you know well or contact the CRO directly via [email protected]